Customer Service Admin

About the role

In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues to customers over the phone or email. You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administration skills and stellar customer support.

Role Title: Customer Service Admin
Location: Wonthaggi branch
Hours: Monday – Friday, Full Time Permanent
Reporting to: Branch Manager

Essential Skills & Qualifications

• Previous customer service or industry experience preferred, but not essential
• Adept at navigating computer systems to manage customer interactions and records
• Ability to analyse situations and think critically to find solutions to customer issues
• Excellent verbal and written communication skills
• Ability to remain composed in a fast-paced work environment and under pressure

Duties & Responsibilities

• Resolve customer issues and concerns over the phone and in person, making a great first impression in every case
• Assist customers with accurate and timely order placement, tracking, and processing of Hire equipment
• Effectively complete other admin tasks including quotes, invoices, tracking sheets, docket processing.
• Foster strong and positive relationships with customers to encourage loyalty and repeat business
• Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience

Benefits

• Employee discounts on Aidacare health equipment products and services
• Employee Assistance Program to support mental wellness
• Benefits package includes discounts for retail, insurance, gym and more
• Comprehensive training program to equip you with the necessary skills and knowledge

How to apply

Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!

About the company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.