Customer Service Admin

About the role

We are seeking a proactive Office Admin person who takes initiative and gets the job done. You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administration skills and stellar customer support.

Role Title: Customer Service Admin - Complex Rehab

Location: Thomastown branch

Hours: Monday – Friday, Full Time Permanent

Reporting: Complex Rehab Manager

Essential Skills & Qualifications

• Previous admin or customer service preferred, but not essential
• Adept at navigating computer systems to manage customer interactions and records
• Strong attention to detail is a must
• Excellent verbal and written communication skills

Duties & Responsibilities

• Work closely with our equipment specialists and service techs
• Raise Quotes
• Answer calls and email enquiries
• Communication with therapists and clients
• Conversion of quotes to orders once payment is received
• Updating spreadsheets and databases (Google, Microsoft Office). Great Plains (GP) & CRM Experience an advantage but not necessary
• Invoicing
• Booking Appointments

Benefits

• Employee discounts on Aidacare health equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program to support mental wellness
• Benefits package includes discounts for retail, insurance, gym and more
• Comprehensive training program to equip you with the necessary skills and knowledge

How to apply

Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!

About the company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.