About the role
In this
role, you will manage the Customer Service team ensuring smooth onboarding,
training and performance. Being the key figure in ensuring customers experience
being positive, while providing support for your Customer Service team. To
create and drive a positive and healthy work environment and to meet ongoing
targets.
Role Title: Customer Service Manager
Location: Moorebank, New South Wales, Australia
Hours: Monday – Friday, Full Time Permanent
Reporting: NSW Commercial Manager – Aged Care, Community
and Retail
Essential Skills & Qualifications
- Previous experience preferred
leading people in a customer service setting is preferred
- Strong leadership and team building
skills
- Excellent verbal and written
communication skills are essential
- Adept at navigating computer systems
to manage customer interactions and records
- Previous knowledge of the healthcare
industry/sector is preferred
Duties & Responsibilities
- Lead your team in onboarding,
training, development and performance management
- Implement standard and effective
business processes and ensure operational effectiveness
- Drive sales and growth within the
team, helping the team meet KPI targets
- Take on more complex customer
service issues that are escalated to you
- Lead by example and set high
standards of client and customer service across all team
Benefits
- Employee discounts on Aidacare
health equipment products and services
- Quarterly incentive scheme
- Employee Assistance Program to
support mental wellness
- Benefits package includes discounts
for retail, insurance, gym and more
- Comprehensive training program to
equip you with the necessary skills and knowledge
How to apply
Please submit your application by clicking "Apply
Now". Join our team at Aidacare and help us create memorable
experiences for our valued customers!
About the company
Aidacare is
one of the leading players in the Healthcare Equipment Industry, we pride
ourselves on our commitment to excellence, innovation, and customer
satisfaction. Aidacare has 1,300 staff and over 90 locations across all states
and territories in Australia.
