Customer Service - Web Team

Aidacare is the leading national provider of healthcare equipment and related services for the health, disability and aged care sector. We are dedicated to delivering top-notch products and services to our valued customers and pride ourselves on our commitment to excellence, innovation, and customer satisfaction.

We are seeking an efficient and self-motivated Customer Service Representative to join our productive Customer Service Web Team in our Moorebank NSW office on a Permanent Part Time basis (21 hours during the week - flexible). The successful candidate will be responsible for assisting with order processing for customer enquiries online, however some client/end user interaction is required.

 The selected candidate will need to be eager to learn and understand multiple systems, contracts and processes, however industry experience is not required. Both junior and experienced administrators will be considered for this role. What is most important is that you are very organized, have exceptional communication skills (written and verbal), can prioritise your workload and manage sales order processing for top level customer groups.

You will be provided with process, systems and product training and supported throughout your workday to ensure you are confident in your role, this is an office-based role. 

To be successful in this role you will: 

• Have exceptional communication skills, both written and verbal.
• Be organised, organised, organised!
• Have strong computer literacy (experience using ERP or CRM systems would be advantageous, but not essential).
• Have some customer service/liaison experience (retail, B2B or other B2C will be considered).
• Be perceptive to your surroundings with strong attention to detail.
• Work independently but possess willingness to help out others within the team.
• Understand key sales metrics to assist you to work to KPI’s.

Some of your key responsibilities will include:

• Provide customer service, sales and administration support for key contracts and customer groups, including processing quotes, orders, invoices, responding to enquiries and assisting with phone calls.
• Update internal and external systems with order updates.
• Problem-solve outstanding issues through knowledge of our systems and communication with other internal and external stakeholders.
• Manage time effectively and ensure that daily tasks are completed, by prioritizing your workload.
• Communicating with other team members, both in the Moorebank office and in other Aidacare Branches.
• Follow up on outstanding quotes and order requests in line with business goals to support our national sales efforts.

If you are an efficient and organised person with an interest in customer service, please click the Apply button. Successful applicants will be required to obtain an NDIS Worker Check to commence employment.