OT Team Administrator

About the role

In this role, it is the paramount duty of OT (Occupational Therapist) Team Admin Support to provide support for the OT Team. You will ensure customers are assisted in a prompt, supportive & friendly manner at all times whilst providing a high standard of customer service.

Role Title: OT Team Administrator

Location: Bibra Lake WA branch

Hours: Monday – Friday, Full Time Permanent

Reporting: OT Team Leader

Essential Skills & Qualifications

• Excellent verbal and written communication skills, and the ability to communicate with both external stakeholders and internal purchasing and operations teams
• Adept at navigating computer systems to manage customer interactions and records
• Ability to analyse situations and think critically to find solutions
• Ability to remain composed in a fast-paced work environment and work well under pressure
• Confidence to work autonomously as well as in a team environment

• Process orders and create quotes using NetSuite
• Running back-order reports and analysing the report data for OT’s
• Communicating with OT’s and Case Managers, including order status, quote requests and purchase order information
• Follow up on quotes pending approval and successful quotes
• Co-ordinating the OT calendar and booking in product trials.
• Customer complaint resolution

• Employee discounts on Aidacare health equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program to support mental wellness
• Benefits package includes discounts for retail, insurance, gym and more
• Comprehensive training program to equip you with the necessary skills and knowledge

Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!

About the company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.

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