About the role
In this
role, you will essentially function as a “Director of First Impressions”. You will provide a positive first experience
for customers through excellent and professional customer service.
Role Title: Receptionist
Location: Moorebank, New South Wales, Australia
Hours: Monday –
Friday, Full Time Permanent
Reporting: Customer Service Manager
Essential Skills & Qualifications
- Previous reception, customer service
or industry experience is preferred, but not essential
- Adept at navigating computer systems
to manage customer interactions and records
- Ability to analyse situations and
think critically to find solutions to customer issues
- Excellent verbal and written
communication skills are essential
- Willingness to provide/obtain
relevant checks due to interaction with our clients (e.g.: Police checks/NDIS
Worker Screening check)
Duties & Responsibilities
- Greet customers and ensure a
positive first impression
- Resolve customer issues and concerns
in an efficient manner
- Assist customers with order
placement, tracking, and processing, ensuring accuracy and timeliness
- Foster strong and positive interactions
with customers to encourage loyalty and repeat business
- Collect customer feedback and relay valuable insights to management
Benefits
- Employee discounts on Aidacare
health equipment products and services
- Quarterly incentive scheme
- Employee Assistance Program to
support mental wellness
- Benefits package includes discounts
for retail, insurance, gym and more
- Comprehensive training program to
equip you with the necessary skills and knowledge
How to apply
Please submit your application by clicking "Apply
Now". Join our team at Aidacare and help us create memorable
experiences for our valued customers!
About the company
Aidacare is
one of the leading players in the Healthcare Equipment Industry, we pride
ourselves on our commitment to excellence, innovation, and customer
satisfaction. Aidacare has 1,300 staff and over 90 locations across all states
and territories in Australia.
