Service Admin

Aidacare is one of Australia's largest providers in the Healthcare Equipment industry. We are dedicated to delivering top-notch products and services to our valued customers and we pride ourselves on our commitment to excellence, innovation, and customer satisfaction.

We are currently seeking a dynamic and customer-focused individual to join our Service team in Thomastown VIC on a Permanent Full Time basis as a Service Administrator.

Responsibilities:

• Receive calls from customers in a professional manner.
• Create service calls & invoices in accordance with company processes.
• Create purchase orders with relevant suppliers.
• Communicate customer requirements with technicians.
• Follow up progress of current jobs and communicate to customers.
• Investigate and communicate opportunities to expand the service business.
• Scheduling Service Technicians Service Calls

Requirements:

• Exceptional communication skills and a desire to provide solutions to customer needs
• Motivated and results driven.
• Background in similar role of Service / Repairs would be advantageous 
• A strong team player and a desire to see the team succeed
• A willingness to learn and high attention to detail
• Strong computer literacy.
• Intermediate excel skills

Perks and Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive training program to equip you with the necessary skills and knowledge.
• Opportunities for career advancement and personal development.
• A supportive and inclusive work environment that values teamwork and innovation.
• Health and wellness benefits package.
• Employee discounts on company products/services.

How to Apply:

If you are enthusiastic about customer service and ready to make a positive impact on our customers' lives, we'd love to hear from you! Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!