Showroom Consultant

About the role

As the first point of contact, you will build strong customer relationships through face-to-face and online interaction in our Busselton showroom by demonstrating product knowledge to clients, their families and allied health professionals searching for mobility equipment to support them on their journey with rehabilitation, aging and disability needs.

Role Title: Showroom Consultant

Location: Busselton, Western Australia, Australia

Hours: Monday – Friday, Full Time Permanent

Reporting: Branch Manager

Skills & Qualifications

• Previous customer service and/or administration experience
• Clinical experience or a background in allied health is desirable
• Excellent verbal and written communication skills
• Active listening and problem solving skills
• Strong attention to detail and accuracy
• Adept at navigating computer systems to manage customer interactions and records
• Ability to remain composed in a fast-paced and varied work environment
• Reasonable physical fitness to assist with showroom product displays and movement
• Willingness to provide/obtain relevant checks  (e.g. Police checks/NDIS Worker Screening check)

Duties & Responsibilities

• Greet customers delivering excellent customer service with a person centred approach
• Attend to online customer queries in timely and an efficient manner
• Liaise with Allied Health Professionals and Government Funding Bodies in a professional manner
• Generate quotes and orders using computer based software in alignment with Aidacare’s policies and procedures, ensuring relevant funding approval is obtained
• Provide clear communication with customers and liaise with our internal delivery team to ensure efficient delivery and supply of orders
• Learn and stay up-to-date with our products and services and use this knowledge to enhance customer experience
• Maintain showroom inventory and presentation as required

Benefits

• Employee discounts on Aidacare health equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program to support mental wellness
• Benefits package includes discounts for retail, insurance, gym and more
• Comprehensive training program to equip you with the necessary skills and knowledge

How to apply

Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!

About the company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.