Showroom Customer Service Consultant & Rover - Northern

About the role

In this role, you will build strong customer relationships through face-to-face service in our showroom by demonstrating mobility equipment ranging from walkers to electric wheelchairs. Increasing sales and customer satisfaction by working with customers from the aged and disability sectors and ensuring a positive experience. This role will be a rover type to assist between our Regency Park, Gawler and Modbury branches.

Role Title: Showroom Customer Service Consultant & Rover - Northern

Location: Regency Park SA branch with coverage of our Gawler and Modbury branches as well

Hours: Monday – Friday, Full Time Permanent

Reporting: Regional Retail Manager

Essential Skills & Qualifications

• Previous customer service or industry experience preferred, but not essential
• Excellent verbal and written communication skills are essential
• Adept at navigating computer systems to manage customer interactions and records
• Ability to remain composed in a fast-paced work environment and under pressure
• Willingness to provide/obtain relevant checks due to interaction with our clients (e.g.: Police checks/NDIS Worker Screening check)

Duties & Responsibilities

• Greet customers delivering excellent customer service with a sales-focused approach
• Resolve customer questions and concerns in an efficient manner
• Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
• Assist customers with accurate and timely order placement, tracking, and processing, to encourage repeat business
• Maintain showroom inventory and presentation as required

Benefits

• Employee discounts on Aidacare health equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program to support mental wellness
• Benefits package includes discounts for retail, insurance, gym and more
• Comprehensive training program to equip you with the necessary skills and knowledge

How to apply

Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!

About the company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.