Showroom Customer Service Consultant

Aidacare is a leading player in the Healthcare Equipment industry, providing mobility, medical and rehab equipment to people across Australia. From walkers and wheelchairs to scooters and hospital beds, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction.

One of our Showrooms has recently expanded and we are seeking a dynamic and customer-focused person to join our team. This 12 month Fixed Term Contract on a Full Time basis will be based at Gawler SA. The primary role of a Showroom Customer Service Consultant is to help connect clients with Healthcare equipment that will change their lives through improved mobility, independence and freedom. We work every day with end users, their Allied Health Clinicians and funding bodies to help them achieve their lifestyle goals.

This role is both Retail and Admin, but not as you’ve ever seen it before.

Responsibilities:

• Deliver Stellar Customer Support: Support our customers primarily in our product showroom. You will also assist customers via phone and email, provide prompt and accurate responses to inquiries, requests, and complaints while ensuring customer satisfaction.
• Problem Resolution: Act as a frontline troubleshooter, efficiently resolving customer issues and concerns. Collaborate with other teams when necessary to find solutions and ensure a seamless customer experience.
• Product Knowledge: Become an expert on our products and services, staying up-to-date with new features and offerings. Use this knowledge to guide customers and enhance their experience.
• Order Processing: Assist customers with order placement, tracking, and processing, ensuring accuracy and timeliness.
• Relationship Building: Foster strong and positive relationships with customers to encourage loyalty and repeat business.
• Feedback and Improvement: Actively collect customer feedback and relay valuable insights to the management team. Identify trends and propose solutions for process improvement.
• Visual Merchandising: Maintain showroom presentation through displays and stock control.

• Excellent Communication Skills: Strong verbal and written communication skills are essential, with a focus on clarity, empathy, and professionalism.
• Customer-Centric Attitude: A genuine passion for assisting customers and providing outstanding service.
• Problem-Solving Skills: Ability to analyze situations, think critically, and find creative solutions to customer issues.
• Adaptability: Thrive in a fast-paced environment and remain composed under pressure.
• Team Player: Work collaboratively with colleagues across different departments to deliver seamless customer service.
• Tech Savvy: Comfortable navigating computer systems and various software to manage customer interactions and maintain records.
• Experience: Previous customer service, aged care, NDIS or disability experience is a plus, but we welcome motivated individuals who are eager to learn and grow in this role.

• Competitive salary and performance-based incentives.
• Comprehensive training program to equip you with the necessary skills and knowledge.
• Opportunities for career advancement and personal development.
• A supportive and inclusive work environment that values teamwork and innovation.
• Health and wellness benefits package.
• Employee discounts on company products/services.

If you want a role where you can positively impact the mobility and independence of our Aged and Disabled community and are obsessed with Customer Service, we would love to hear from you!